Service terms and conditions

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1. Installing mtctel ShellVoip Software enables the subscribers to communicate with mtctel's VoIP Network Server.
2. mtctel cannot guarantee a 100% Network connection all the time due to the nature of Internet disruptions, nor can mtctel guarantee that subscribers can communicate without disruptions, delays or other communication-related flaws. mtctel will not be liable for any such disruptions, delays or other omissions in any communication experienced when using mtctel Shellvoip Software.
3. If the phone can't make any call, you have the right to return within 30 days since the purchase date, we will refund you the original cost of phone set and annual fee, but you will be charged 30 dollars cancellation fee plus original delivery fee. All sales are final once beyond 30 days return period.
4. If there is any quality problem with the machine, it can be exchanged for free within 30 days since the purchase date. We offer free repair service within one year since your purchase date. After one year, repair service will be charged a little bit labor and part fee depending on the problem nature. This Warranty does not cover defects which result from physical abuse, such as but not limited to, cracked surface, signs of abuse or water damage.
5. Free delivery and troubleshooting service is offered only for the first time within Vancouver, Richmond, and Burnaby in Canada. We can only offer free shipping to any other places after you pay online, but phone service available.
6. All sales with discount are final, we don't refund on these transactions.
7. Disclaimer :
   • No Control.  The subscribers acknowledge and understand that mtctel does not control, or have any knowledge of, the content of any communication(s) spread by the use of the mtctel Shellvoip Software. The content of the communication is entirely the responsibility of the person from whom such content originated. The subscribers, therefore, may be exposed to content that is offensive, indecent or otherwise objectionable. mtctel will not be liable for any type of communication spread by means of the mtctel Shellvoip Software.
   • No Emergency Services. The subscribers expressly agree and understand that the mtctel Shellvoip Software is not intended to support or carry emergency calls to any type of hospital, law enforcement agency, medical care unit or any other kind of emergency service. mtctel, its Affiliates or mtctel Staff are in no way liable for such emergency calls
   • Lawful purposes. The subscribers acknowledge and agree to use the mtctel Shellvoip Software solely for lawful purposes. In this respect, The subscribers may not, without limitation (a) intercept or monitor, damage or modify any communication which is not intended for You, (b) use any type of spider, virus, worm, Trojan-horse, time bomb or any other codes or instructions that are designed to distort, delete, damage or disassemble the mtctel Shellvoip Software or the communication, or (c) send any unsolicited commercial communication not permitted by applicable law